Note on lottery sales/applications for dolls (Aurella Amphitrite)
Notes and Instructions for Lottery Sales
Please read the following precautions carefully before applying.
Once your application is completed, you will be deemed to have understood and agreed to the precautions regarding lottery sales.
We will not be able to respond to any inquiries other than those made via the inquiry form, so if you have any questions, please contact us in advance via the inquiry form.
Please note that we respond to inquiries sequentially and it may take some time to reply. (Saturdays, Sundays, and holidays are non-business days.)
・The application cart is different depending on the country of delivery. Please make sure to use the correct cart.
・If you exceed the limit, your order will be invalid.
*There is a limit of one (1) "Aurella Amphitrite" per customer.
・Please allow a few days from the time of application to the announcement of the winners, payment, and product shipment.
・Please note that cancellations will only be accepted from June 23 ~ 26, 2023.
<About using our store>
・You must have a completed account registration to qualify to apply for the lottery.
Please register your name, address, and phone number on the account page.
For shipments outside of Japan, we can only accept shipments with name and addresses in alphabetical characters. Please enter the correct information in alphabetical characters.
Please note that you must complete this form to qualify for the lottery.
・Please register as a member (free of charge) in order to use our store.
*You can register from the "Confirm Address" tab on the "Account" page.
・Please register with an e-mail address that can receive HTML e-mails.
・We will not respond to inquiries by phone.
・Personal questions regarding lottery results, methods, product availability, etc. will not be answered.
・Only registered members can apply for and purchase products. You cannot purchase under another person's name after you have been selected.
・When your application for the lottery is completed, "Application Completed" will be displayed and an e-mail confirmation will be sent to you.
・The Lottery application will not be displayed in your purchase history at the Lottery application stage. To check if your lottery application has been completed, please visit the relevant product page while logged in. The "Apply" button will appear only if your application has not been completed.
・Cancellation of lottery applications is accepted only during the lottery registration period June 23 ~ 26, 2023. Please cancel your application by clicking "Cancel Application" on the relevant product page after logging in.
・Cancellation is not possible after you have been selected.
*Please note that if you cancel your application for reasons such as non-payment, you may not be able to purchase the product at our store or participate in future lotteries.
*If you cancel for an unavoidable reason and have already paid your deposit, you will receive a refund minus a handling fee.
<Announcement of Winners>
・We will not be able to respond to individual inquiries regarding the results of the contest.
・We will send an e-mail to the winners only on the day of the announcement of the winners.
The results will also be posted on the product page by the end of the day, so please be sure to check back.
*Please note that it may take some time for the results to be reflected on the product page. If you are unable to confirm your order on the same day, please check again the following day.
<Ordering Procedures after Winning a Prize>
・Only the winners of the contest have the right to purchase the product.
Please note that we may refuse to ship the order to a different person from your account information.
・If you are a winner, please log in and add "Aurella Amphitrite" to your cart during the order processing period.
・You can order other products with the winning product if you wish to have them shipped at the same time.
*If you place separate orders for the items you wish to ship together, they will not be shipped together. Please note you will be charged a shipping fee for each separate order you complete.
・Please note that if you do not complete the order procedure during the period, you will lose the right to purchase the product. This will also jeopardize your eligibility to participate in future lotteries.
・Please note that you will not be able to change the delivery address after the order process is complete. Please check your order carefully before placing your order.
・If someone other than the winner completes the order procedure, the order will be cancelled.
・Payment methods cannot be changed after an order has been placed.
・All payments must be made in advance. We will ship products only after we have confirmed receipt of payment.
・If you choose credit card payment, we will process your payment within 7 business days.
・If you choose other payment methods, your payment will be processed at the time of order processing.
・Convenience store payment is not available for orders to be delivered outside of Japan. We will not refund convenience store transaction fees or any fees associated with refunds for overseas orders.
・After an order has been processed, the delivery address cannot be changed.
・We will ship the items in order from the scheduled shipping date, starting with those for whom payment has been confirmed.
・An e-mail will be sent when the shipment is completed. We will not be able to respond to individual inquiries regarding tracking numbers, so please refrain from doing so. The tracking number will appear in the shipment completion e-mail and in your purchase history.
・If an item is returned after shipping due to long-term absence, etc., we will take action in accordance with our shipping policy. If you intentionally refuse to receive your order, we will refund only the amount of the return shipping and handling fee.
・Please refrain from applying for the purpose of resale. Please note that if we determine that you are engaged in resale or any other similar activity after you have been selected, we may cancel your selection or restrict your use of our store.
・We will not be responsible for any invalidation of your application if you do not follow the above precautions.