Dear Junie Moon customers,
We are pleased to announce a change in the structure of our overseas services effective February 1, 2023.
As of the above date, customer service and operations will be handled by "non-English speaker". Please be advised that we will be using a translation machine to assist you.
Therefore, the "service @ juniemoon.jp " email address used for replying to inquiries, etc., has been discontinued. We are sorry for the inconvenience, but please use the inquiry form to contact us. We will respond in due course.
Support hours are weekdays from 10:00 to 18:00 JST. *Non-business hours are not available on Japanese national holidays.
We will do our best to respond to your inquiry within 3 business days, but if you do not receive a reply within a week, please contact us again.
The entire staff will do our best to provide a better environment, and we sincerely appreciate your continued patronage.
Best,
Junie Moon
