Shipping

Please read before placing your order.

Due to Covid-19 there are restrictions of shipping for many countries. To check if we can ship to your country, please see the full list here, and your shipping options:

https://shop.juniemoon.jp/en/pages/covid-19-information

Due to increased global mail issues such as delay, damaged packages or lost packages we declare full value on the customs forms for EMS and DHL.

Please note, we cannot declare a lower value or mark the parcel as gift.All customers are responsible for paying the import and duty taxes applied at their country’s customs office.

All orders, unless stated, will ship within 10 days of the date you placed your order on.

We ship international orders once a week. The cut off day is Tuesday of each week with those orders shipping on the Friday. Tracking numbers are sent the following day.

We ship all international orders via Japan Post's Express Mail Service (EMS) from Tokyo, Japan. EMS is quick, reliable, trackable and relatively inexpensive way of shipping to most places in the world from Japan.

Please note, we cannot ship to PO or APO addresses as we use express services and each package requires a signiture for delivery.

In the event that an ordered item is sold out, the order will ship out on schedule without the sold out item. Junie Moon customer service will contact the customer about the sold out item and refund for the cost of the item.

Shipping costs

Shipping costs are based on the weight of all the items in your order and the EMS delivery zone your shipping address is in. Handling costs are also included. Any import taxes or duties you may be asked to pay on delivery are not included, see explanation below.

Tracking

Shortly after your order ships we will update your order with a Japan Post EMS tracking number and notify you. You can use your EMS tracking number to check on the delivery status of your shipment on Japan Posts EMS tracking page.

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