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Shipping policy
Shipping
Please read before placing your order.
Due to Covid-19 there are restrictions of shipping for many countries. To check if we can ship to your country, please see the full list here, and your shipping options:
https://shop.juniemoon.jp/en/pages/covid-19-information
Due to increased global mail issues such as delay, damaged packages or lost packages we declare full value on the customs forms for EMS and DHL.
Please note, we cannot declare a lower value or mark the parcel as gift.All customers are responsible for paying the import and duty taxes applied at their country’s customs office.
If a customer refuses a package due to taxation fees or other reasons we will refund only the cost of the goods. Customers are liable to pay the shipping fee as the shipment has been made.
If an EMS or DHL package is returned to Junie Moon due to the customer not picking up the package, we will only refund the cost of the goods. Customers will still need to pay the shipping fee because the shipment had already been made.
Customers may request for the package to be resent with the customer bearing the cost of the returned shipping.
All orders, unless stated, will ship within 10 days of the date you placed your order on.
We ship international orders once a week. The cut off day is Tuesday of each week with those orders shipping on the Friday. Tracking numbers are sent the following day.
We ship all international orders via Japan Post's Express Mail Service (EMS) from Tokyo, Japan. EMS is quick, reliable, trackable and relatively inexpensive way of shipping to most places in the world from Japan.
Please note, we cannot ship to PO or APO addresses as we use express services and each package requires a signiture for delivery.
In the event that an ordered item is sold out, the order will ship out on schedule without the sold out item. Junie Moon customer service will contact the customer about the sold out item and refund for the cost of the item.
Shipping costs
Shipping costs are based on the weight of all the items in your order and the EMS delivery zone your shipping address is in. Handling costs are also included. Any import taxes or duties you may be asked to pay on delivery are not included, see explanation below.
Tracking
Shortly after your order ships we will update your order with a Japan Post EMS tracking number and notify you. You can use your EMS tracking number to check on the delivery status of your shipment on Japan Posts EMS tracking page.
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・Check the refund policy
・Check our privacy policy
・Check our Legal Notice
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