Updated: October 26, 2023
In recent years, there have been cases of EMS shipments to some countries being lost (lost or stolen) at customs.
For this reason, we have made it possible to select DHL in addition to EMS only for shipments to the relevant countries (the U.S., the Philippines, and Brazil).
Please note that if you ship via EMS and your package is lost at customs, we will not be able to compensate you (reshipment or refund) unless we receive some kind of response or compensation from the customs authorities in your country. We apologize for any inconvenience this may cause.
U.S.: This applies to orders placed after October 4, 2023.
Philippines, and Brazil: This applies to orders placed after October 28, 2023.
Please understand the above and choose either EMS or DHL.
*Please note that shipping charges are different between EMS and DHL.
February 21, 2023
Please read our message for information on Global Shipping During the Covid-19 Pandemic and the conflict in Ukraine.
Due to the Covid-19 pandemic and the state of the world situation, international shipments continue to be unstable.
In many countries and regions, Japan Post's EMS services have resumed, but the future outlook remains unclear. Therefore, Junie Moon will check and update the available delivery areas at the end of each month.
Please check the Japan Post website for available EMS areas.
>>Notices from Japan Post
>>International mail service availability chart (Updated on February 22)
*Please note that we are updating this page as quickly as possible for your convenience, but please understand that there may be a slight time lag.
Also, please understand that it may take longer than usual for delivery.
**In the unlikely event that the shipping method is changed between the time of order and shipment, we will contact you individually.
We apologize for any inconvenience caused and we thank you very much for your continued support of Junie Moon.