Page Updated: June 24, 2022
Please read our message for information on Global Shipping During the Covid-19 Pandemic and the conflict in Ukraine.
The novel coronavirus pandemic has caused many countries/territories to take measures and have suspended (temporarily stopped) EMS and SAL services. There has also been a sharp reduction of flights from/to Japan.
For details, please view the full up-to-date list here at the JAPAN POST WEBSITE.
Items which have already been accepted and cannot be dispatched to their destinations will be returned from the delivery offices to the senders. In addition, because of the global reduction of flights, considerable delivery delays are expected for outbound mail items to your country.
Please note, Japan Post/EMS is currently experiencing longer than normal delivery times with international shipments.
We will continue online shopping services to the countries where it is still allowed. For call other customers, we will be unable to accept orders from countries affected by the global shipping suspensions.
We apologize for any inconvenience caused and we thank you very much for your continued support of Junie Moon.
FAQ
Why has my tracking number not show any progress of my shipping? It says the package is still in Japan.
With the current situation, commercial flights that Japan Post uses to make deliveries are fewer than usual, and as a result we know that some orders are still within Japan Posts hands and are awaiting an opportunity to be moved. Unfortunately we do not know the exact nature of Japan Post's operations, and in cases like these we are unable to provide you with any additional information beyond what Japan Post announces to us. However please rest assured that if you have received a Shipping Notice from us, your order has already left our warehouse and is still on its way to you. If your order is returned to us, we will reach out to you as soon as we process the returned package.
Can I still pre-order future dolls and goods if my country is affected by the shipping suspension?
Junie Moon unfortunately will not be able to take and orders for countries that are currently under a shipping suspension.Due to the unknown nature of Covid-19 and the global affects in shipping we will cease taking new orders from the countries that are affected by the Japan Post shipping suspension. It is indefinite when the shipping would be reopened.
Please note, all countries affected by the shipping ban will not be able to check out on our website until Japan Post shipping to their country is reinstated.
Are you able to ship out with a different shipping service?
At this time Japan is under stricter regulations for shipping and receiving. Because of this we are limited to only sending international package by EMS and DHL for select countries. Your shipping option will come up when you enter your country in the checkout area.
Shipping is taking longer and the tracking number is not updated, where is my package?
At time Japan is operating at 25% of the total essential worker staff
to help stop the spread of Covid-19.
International and regional shipping around the work is affected by
this in two ways, packages are taking much longer to arrive as there
are less airplanes sending shipping around the world, postal services
are overwhelmed with less staff and more shipments so tracking is no
longer updated on a timely basis.
Unfortunately, due to these issues we cannot give you an estimate of
when the package will arrive to you. Please note, it shipped and is on
it's way but due to these outstanding circumstances this is the most
information we have at this time.
to help stop the spread of Covid-19.
International and regional shipping around the work is affected by
this in two ways, packages are taking much longer to arrive as there
are less airplanes sending shipping around the world, postal services
are overwhelmed with less staff and more shipments so tracking is no
longer updated on a timely basis.
Unfortunately, due to these issues we cannot give you an estimate of
when the package will arrive to you. Please note, it shipped and is on
it's way but due to these outstanding circumstances this is the most
information we have at this time.
Is my country affected by the shipping regulations?
Check the chart below for all the countries shipping. SAL is suspended for all countries.
"X" indicates shipping has become suspended. "O" indicates shipping is unaffected other than some delays in time due to the current situation.
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We will cease taking new orders from the countries that are no longer accepting international orders from Japan Post. It is
indefinite when the shipping would be reopened.
All countries affected by the shipping ban have been removed from our
shipping options on our website.