Refund policy

Please read our message for information on Global Shipping During the Covid-19 Pandemic:

At this moment, EMS is still shipping to: Andorra, Austria, Belgium, Botswana, Bulgaria, Cambodia, Canada, China, Cook Island, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Hong Kong, Hungary, Iceland, Indonesia, Italy, Japan (Sagawa Only), Latvia, Luxembourg, Macau, Malaysia, Mayotte, Mexico, Monaco, Netherlands, New Zealand, Northern Ireland, Norway, Philippines, Poland, Portugal, Qatar, Singapore,Slovenia, Solomon Islands, South Korea, Spain, Sudan, Switzerland, Taiwan, Thailand, United Kingdom, Vietnam, Wales.

Customer Service

If you have any questions about your order, please login to your account and send us a message from the form at the bottom of your order details page.

If you have questions about anything else, please send us a message from the contact us page.
We will do our best to respond as soon as we can.

Blythe Doll Customer Service Policies

* Be sure to read through the Frequently Asked Questions, so see if your doll is elible for exchange.

Tomy Co. Ltd. (Takara Tomy) has changed its “Blythe Customer Service Policy”and has ended
its service for overseas customers. Junie Moon will now be handling aftercare services for the Blythe doll.

Customers outside of Japan who have purchased a Blythe Doll at a Junie Moon Ltd. store front,
aftercare services will be available at Junie Moon Ltd. store.
If you are in need of support, please contact the Junie Moon store where you purchased your doll.
A receipt of purchase will be required. Junie Moon International Online customers automatically have a receipt.

Junie Moon stores:
Junie Moon Daikanyama
Junie Moon Horie, Osaka
Junie Moon Shinjuku,
Junie Moon International Online Shop

*For Junie Moon Online Shop Japan services customers living in Japan, Takara Tomy will continue to provide customer service.

Tomy Co. Ltd. After Service Policies
As stated by Tomy Co. Ltd. Manufacturer
*Policies listed are included in the package.
We will not exchange or replace dolls that have been:
1)Purchased more than six months earlier than the date of the receipt.
2)Repaired, customized, or damaged after purchase
3)Stained, scratched or altered after purchase
4)Purchased through any shop, auction, or secondary market that
does not hold a current Official Blythe Shop certificate.
※The manufacturer may reserve the right to refuse to exchange dolls
for reasons other than stated above.

Tomy Co. Ltd. will exchange for the following reasons
- Lacks pieces, features in the product; missing contents from the full product.
- Eyes are unchangeable, legs and/or arms are missing; product is not properly put together.
- Scratches, scuffs, make-up paint uneven, smeared, damaged,
flaking or wrong color on the face visible 35cm from the product.
- Over 1mm discrepancy in the molding of the product.
- Over 1cm of damage visible on the packaging.
- Other defects will be judged on a product-by-product basis.

Important
Junie Moon Ltd. Exchange policy

Customers exchanging defective dolls pay for shipping to:

Junie Moon Exchanges in Tokyo, Japan

** CUSTOMERS MUST contact us first at the Junie Moon customer service contact page. We will explain the whole exchange process.

Do not send dolls back to Junie Moon directly.

** We can only exchange a nude doll to replace for damage to the doll, no complete new packages.

If you return an opened package for exchange, we will return the same package to you after replacing the defective parts

Junie Moon will pay for return shipping of replacement doll to the customer.

*We will be unable to provide services if there is no receipt of the transaction from the Junie Moon stores.

* Junie Moon will only be able to process exchanges from orders placed on www.juniemoonshop.com or the affiliated Junie Moon stores listed above.
*By checking out and placing your order you agree to terms and conditions for the exchange policy.
*If the package has been opened, we can only provide exchange service for faulty parts.
(The service extends only to the product itself, not to any of the packaging.)
A Junie Moon shop associate will provide a replacement. If you are unsatisfied
with the replaced product, we will exchange the product one more time.
The maximum amount of exchanges for a damaged item is two replacements.
*If the packaging has not been opened, we will be able to trade a un-opened package
as a replacement. In this case, we can only allow one replacement to occur.
We can only exchange a full product once. There will be no additional exchange available for a full product.
We highly advise the customer to open their package completely to check all the parts before requesting an exchange.
*There will be no refunds for Blythe dolls, only exchanges.

Please check out after agreeing to the above information.

Your invoice receipt email is proof of agreement.
Please keep this receipt with your doll.

Exchanges can not be made without a receipt and Junie Moon order number.

Junie Moon reserves the right to refuse exchanges and refunds based on the exchange requirements set forth by Takara Tomy.

* To best help answer your questions, please be sure to check the F.A.Q.

--------------------------------------------------------

・Check our shipping policy
・Check our privacy policy
・Check our Legal Notice

I checked the policy.