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クレジットカードの不正利用を防ぐための当店の取り組みについてのご案内です。
ご一読をお願い申し上げます。
[ Credit Card Verification ]
Thank you for using the Junie Moon Online Shop.
To help prevent the increasing number of unauthorized credit card transactions, we may contact you to confirm information regarding your order.
These measures are taken to help ensure that all customers can use our online shop safely and securely. We appreciate your understanding and cooperation.
■ About Credit Cards
- Please use a credit card in your own name, which matches the name registered to your account.
Credit cards belonging to anyone other than the account holder, including family members, cannot be used.
If you wish to use a credit card registered under a different name, the cardholder must create an account under their own name and place the order using that account.
If we confirm that a credit card registered under a different name has been used, we may cancel the order without contacting you in advance, depending on the circumstances.
The account name is the name displayed at the top of your account page.
The name registered to your account cannot be changed by the customer. (Changing your registered address or other account information will not change your account name.)
If your account is registered under a nickname, or if your registered name is different from your current legal name due to a change of surname, please contact us through our [Contact Us] page.
- If a company name or forwarding service company name is registered as the shipping address, or if we determine that confirmation of the billing information is necessary, we may contact you by email for confirmation.
If we are unable to confirm the necessary information, we may cancel your order.
- If the name on your order differs from the account name, we may contact you to confirm your information.
We may check the name registered to your account against the cardholder name, billing name, and, when necessary, the shipping recipient's name.
For example, names may be written differently due to differences in language or spelling, or because a nickname or English name is used. In such cases, we may contact you to confirm the information.
We may also ask you to confirm your information if our fraud detection system determines that additional confirmation is necessary.
If we are unable to verify your information or cannot contact you, we will cancel your order.
* We use a fraud detection system based on data related to previous unauthorized transactions. Even if your order is not fraudulent, it may still be selected for additional confirmation.
■ About Contacting You
If we need to confirm information regarding your order, we will contact you by email.
Please note that even if you receive an order confirmation email, your order may still be canceled after further confirmation.
Please make sure that you can receive emails from @juniemoon.jp by checking your spam folder and email settings.
If our email cannot be delivered and we are unable to contact you, resulting in the cancellation of your order, we cannot be held responsible for the cancellation.
