Translation missing: en.general.homepage.javascript_disabled
FEATURED ITEMS
♡Staff recommended items♡


👗Styling collection👗
We dressed up the dolls on sale♪A handsome collection of doll styling by our staff!
If you have a doll you are interested in, don't miss it!
Click on the doll's picture!
Click here to see Urban Fairy Ellie's styling!
↓↓↓
Check !
👗Styling collection👗
We dressed up the dolls on sale♪A handsome collection of doll styling by our staff!
If you have a doll you are interested in, don't miss it!
Click on the doll's picture!
Click here to see Urban Fairy Ellie's styling!
↓↓↓
Check !
FAQ
I haven't received the package I ordered, what's going on?
You can check the delivery status of your order in your purchase history on "My Page".Select your order number and details will be posted.
If the shipment has been completed, a tracking number will be displayed, so please check with the delivery company's tracking service.
If your delivery address is overseas, please contact us if you have not received your order after one month from shipment.
For international shipments (EMS), items that are over 3 months old cannot be tracked and compensation may not be available. Please understand this.
If you want to change your registered e-mail address
Due to system reasons, it is not possible for you to change your e-mail address by yourself. Please contact us using the Contact Us form to let us know that you wish to change your e-mail address.What is "オーソリ済み (authorized)" ?
This is the status of "Credit Secured" for credit card payments.What is a "coupon code"? How to use it?
A "coupon code" is a discount code issued by our store.Enter the code at checkout and click "Apply" to receive the discount.
*The expiration date and conditions differ depending on the "Coupon Code".
*Coupon codes are issued on an irregular basis.
How to apply for lottery products and how to purchase them after winning
View description page → click hereInformation & About Use
May 25.
Information for Overseas Customers
●EMS handling has resumed.
Estonia
Bulgaria
Croatia
Slovenia
Latvia
Luxembourg
●We are discontinuing EMS service.
Sudan
4月25日
日本国内向け配送料変更のお知らせ
平素よりJunie Moonをご愛顧いただきまして誠にありがとうございます。
2023年5月1日(月)より、昨今の諸物価の上昇によるコストの増加及び配送業者の料金改定に伴い、やむを得ずJunie Moon全店で日本国内向け配送料の改定をさせていただきます。
旧)一律700円(税込み)
新)一律850円(税込み)
※オンラインショップは5月1日(月)AM9:00のご注文分より変更となります。
Mar 07.
Dear Junie Moon customers,
We are pleased to announce a change in the structure of our overseas services effective February 1, 2023.
Accordingly, we have reviewed and changed the content of our shipping and refund policies as well as the descriptions. Please take a moment to read them.
Shipping policy
Refund policy
Accepted payment methods
Credit CardShop Pay
Apple Pay
Google Pay
Convenience store payment (Japan only)
Shipping company and shipping fee
Overseas≫Shipping companies: EMS(Japan post), DHL
Shipping fee: Depends on the area
Check here for more information
Shipping Schedule
Overseas≫Shipment once a week (Friday) *Subject to change due to national holidays.
Global Shipping Restrictions During
Fluctuates in accordance with Japan Post (EMS) and DHL regulations.
In areas where EMS shipping is available, we will basically ship by EMS, but if there are restrictions, we will ship by DHL.
Shipping costs vary by region and timing. Please understand.
For pre-order items and lottery sales items
≫ Shipping methods and shipping charges may change at the time of shipment.In this case, our staff will contact you. If we are unable to contact you, we apologize, but your order may be cancelled. Please be aware of this.
How to switch languages
View description page→ Check here
About "The California Consumer Privacy Act"
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated.