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When does Neo Blythe "Float Away Dream" ship?We will begin shipping on Thursday, June 30.
We apologize for the delay. We will email you the tracking number after the shipment is completed.
I haven't received the package I ordered, what's going on?You can check the delivery status of your order in your purchase history on "My Page".
Select your order number and details will be posted.
If the shipment has been completed, a tracking number will be displayed, so please check with the delivery company's tracking service.
If your delivery address is overseas, please contact us if you have not received your order after one month from shipment.
For international shipments (EMS), items that are over 3 months old cannot be tracked and compensation may not be available. Please understand this.
If you want to change your registered e-mail addressDue to system reasons, it is not possible for you to change your e-mail address by yourself. Please contact us using the Contact Us form to let us know that you wish to change your e-mail address.
What is "オーソリ済み (authorized)" ?This is the status of "Credit Secured" for credit card payments.
What is a "coupon code"? How to use it?A "coupon code" is a discount code issued by our store.
Enter the code at checkout and click "Apply" to receive the discount.
*The expiration date and conditions differ depending on the "Coupon Code".
*Coupon codes are issued on an irregular basis.
How to apply for lottery products and how to purchase them after winningView description page → click here
Information & About Use
Accepted payment methodsCredit Card
Convenience store payment (Japan only)
Shipping company and shipping feeOverseas≫
Shipping companies: EMS(Japan post), DHL
Shipping fee: Depends on the area
Check here for more information
Shipment once a week (Friday) *Subject to change due to national holidays.
Global Shipping Restrictions During
Fluctuates in accordance with Japan Post (EMS) and DHL regulations.
In areas where EMS shipping is available, we will basically ship by EMS, but if there are restrictions, we will ship by DHL.
Shipping costs vary by region and timing. Please understand.
For pre-order items and lottery sales items
≫ Shipping methods and shipping charges may change at the time of shipment.In this case, our staff will contact you. If we are unable to contact you, we apologize, but your order may be cancelled. Please be aware of this.
How to switch languages
View description page→ Check here
About "The California Consumer Privacy Act"
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated.
Information for Overseas Customers
●We have changed our shipping fee in accordance with changes in Japan Post's shipping fee.
●We have changed our shipping method due to a change in the areas where EMS delivery is available.