[Notes on ordering]

As this is a one-of-a-kind item handmade by the artist, we cannot accept cancellations after shipping.
* If we determine that the receipt is intentionally refused, we may refuse to sell any subsequent products. Please be careful.

** Please note, this product is currently available in our store. If the doll sells in the physical store before you order is placed we will cancel and refund your order. In the case of cancellation we will contact you about the refund.

●We do not provide returns or refunds based on a customers preferences.

●If an item is returned to us due to an incorrect shipping address or an inability to receive it, we will deduct the round-trip shipping charges and refund the amount before canceling the order. *No re-shipment will be made.

●The customer is responsible for all custom tax and duties.

●We will only be able to provide support if a package has been damaged in a shipping or handling accident. Please send a message to us with the contact form within 7 days of receiving the package. Once 7 days have passed since the receipt of the package, we will not respond to any inquiries.

●If you return the item without contacting us, we will not be able to provide a refund.

●Before shipping, our staff will do a quality check of the item. If by chance an item turns out to be defective in some way, the creator will have to fix it by hand. This may cause the shipment of the item to be delayed for an extended amount of time. *We will contact the customer as soon as the repair schedule is confirmed. If the creator is unfortunately unable to repair the item, we will provide a full refund.